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We understand there may be occasions where you order items in error. That is why we offer a 14 day return policy, so if for any reason you change your mind about your purchase, you can return it, unopened (including plastic bag and any seal), in its original condition, within 14 days of the date you received it and receive a refund. The refund does not include the shipping charged of sending the item(s) to you, or return shipping costs. We recommend shipping your return with tracking to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s).

To make a return please email to request a Return Authorization (RA).

Inquiries must Include:
-Order Number
-Product Description (on packing list)
-Note why the product was unusable

We will respond with your RA number. Please write the RA number provided to you by customer support on your original packing slip, and return items securely packaged with a copy of your packing slip to the following address:



Golden Strands Extensions
46 E Eagle River St, ste 120
Eagle ID, 83616